At Jami Perfumes, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.

Return Eligibility

• You may request a return within 7 days of receiving your order.
• To be eligible, the item must be:
  • Unused, unopened, and in its original packaging.
  • In the same condition you received it.
• Items that have been opened, used, or damaged are not eligible for return.

Non-Returnable Items

• Fragrances or perfumes that have been unsealed or tested.
• Items purchased on sale, clearance, or during special promotions (unless defective or damaged).

Return Process

1. Contact our customer service team at j[email protected] within 7 days of delivery.
2. Provide your order number and details of the item(s) you wish to return.
3. Once approved, we’ll guide you through the return shipping process.
4. After receiving and inspecting the item, we will notify you about the approval or rejection of your return.

Refunds

• Approved refunds will be processed to your original payment method within 7–10 business days.
• Shipping costs are non-refundable.
• If you received free shipping, the original shipping cost may be deducted from your refund.

Exchanges

• Exchanges are only allowed for defective or damaged items.
• To request an exchange, contact us within 7 days, and we will arrange a replacement.

Contact Us

For questions about returns or refunds, reach out to our support team:
📧 j[email protected]
📞 03027936666